MARKETING What makes us so unique and effective is our online booking capability. We are one of the only companies in Palm Springs that offers real time online bookings and the convenience to view and book all the homes without having to call the office. The website is a fantastic aid in our customer service and customer satisfaction effort since guests are able to select homes by availability, amenities and/or location, view all homes with many pictures, check to see if it's available at specific times, view rates and book the home online. This, along with our other national and international marketing programs, as well as the use of traditional marketing efforts such as radio, direct mail, travel shows, newspaper and magazines gives us a distinct advantage over other local rental agencies

GUEST SERVICES The homes are cleaned for the guest and inspected before each stay. The homes are also fully equipped with linens and towels. We continuously strive to add new services such as concierge services, which will be offered to the guest starting this summer.

COMMITMENT TO QUALITY SERVICE We take personal service and attention to satisfaction as our benchmarks for success. Starting this summer we are one of the only vacation rental companies in the area to offer complete guest services, including concierge service. Our team members attend various hospitality workshops, classes and seminars. We invest a tremendous amount of time, energy and money to insure that our staff is trained and ready to assist our guests and homeowners. Our loyal customers and satisfied homeowners provide proof that our company is a leader in vacation rental management.

TECHNOLOGY We utilize the most sophisticated computer hardware and state-of-the-art reservations software available. This allows our rental agents to quickly and efficiently reserve available houses, generate all reservations forms and accurately account for all monies.

MAINTENANCE Our maintenance staff ensures reliable, prompt and skilled repair. We realize that the proper maintenance and upkeep of the homes is foremost to our owners and renters, so we use a work order system to track a problem from the moment it is reported. The problem is followed until it has been repaired. Our maintenance department is on-call 7 days a week. Many of the repairs are included in our management fees and our department is available to you for any renovation project for a very low rate.

HOUSEKEEPING Housekeeping, to our owners and guests alike, is one of the most important areas of the rental management business. Good housekeeping doesn't just happen, it takes careful planning, effective supervision and constant follow-up inspections. Not only do we perform turnaround maid service for our guests, but we also offer a full-range of cleaning services, including "deep cleans" carpet cleaning and windows.